Q. I have requested a trial of Tempus-Rex but I have not received the link to load the application on my Blackberry.
A. Occasionally, SPAM filters intercept emails. Please check to ensure that the note with the link and the second validation email note are not in your SPAM folder. If they are not in your SPAM folder please add firstname.lastname@example.org to safe senders list and then send a note to email@example.com for help.
Q. I have just signed up for Tempus-Rex. I have captured data on my Blackberry but I can not see my data on the Client Portal.
A. Please make sure that you have clicked on validation link sent an email from firstname.lastname@example.org with the subject 'Member Validation'. This note was sent out at the same time as the link to the code when you requested your trial. This validation ensures that your Blackberry and email id are valid and allows access to your data.
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